GENUINEASTRO.COM

PRIVACY POLICY

Effective Date: 6 September 2020

GenuineAstro.Com (“GenuineAstro”, “we”, “us”, or “our”) respects the privacy of visitors, clients, and users of our website and astrology-related services. This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, when we may share it, and the choices available to you.

This Privacy Policy applies to GenuineAstro.Com and related astrology consultation, communication, booking, digital-content, and remedy/upay services offered through or in connection with the website.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through GenuineAstro.Com, forms, consultation requests, booking processes, email, messaging or communication channels connected with our services, and other interactions where this Privacy Policy is presented or referenced.

It does not necessarily apply to independently operated third-party websites, applications, payment gateways, social-media platforms, communication platforms, or other services. Their own privacy policies may apply.

2. Information We May Collect

Depending on how you use GenuineAstro.Com, we may collect the following categories of information:

2.1 Contact and Identification Information

• Name or preferred name.
• Email address.
• Telephone or mobile number.
• Address or general location where reasonably required for a service, billing, delivery, or communication.
• Other information you voluntarily provide while contacting us.

2.2 Astrology and Consultation Information

• Date of birth.
• Time of birth.
• Place of birth.
• Current or past location where voluntarily provided for astrological analysis.
• Questions, concerns, relationship details, family information, career or business context, and other information voluntarily provided for consultation.
• Details of previous consultations, follow-up communications, remedies/upay discussed, and service history.

Because astrology consultations may involve highly personal information, we encourage you to provide only information reasonably necessary for the consultation or service requested.

2.3 Payment and Transaction Information

If you purchase a service, we may receive transaction-related information such as payment status, transaction reference, amount, date, invoice details, and limited payment information supplied by the payment provider. We generally do not need to store your full card, UPI, banking, or other payment credentials when payment is processed by a third-party payment gateway.

2.4 Technical and Usage Information

• IP address or approximate location derived from technical information.
• Browser type, device type, operating system, and language settings.
• Pages visited, approximate time spent, referring pages, and interaction information.
• Cookies and similar technologies.
• Security, diagnostic, and server-log information.

3. How We Use Your Information

We may use personal information for legitimate business and service purposes, including:

• Providing, scheduling, managing, and personalizing astrology consultations and related services.
• Preparing astrological analysis, reports, remedies/upay, or other requested deliverables.
• Communicating about appointments, payments, service requests, follow-ups, and support.
• Processing or confirming transactions and maintaining accounting or business records.
• Responding to questions, complaints, requests, and other communications.
• Maintaining website functionality, security, reliability, and performance.
• Understanding website usage and improving services, content, and user experience.
• Preventing fraud, misuse, unauthorized access, or other harmful activity.
• Complying with applicable legal, regulatory, tax, accounting, or lawful governmental requirements.
• Establishing, exercising, or defending legal rights and claims.

4. Legal Basis and Consent

Where applicable, GenuineAstro may process personal data on the basis of consent, for performance of a requested service, for lawful purposes recognized by applicable law, to comply with legal obligations, or for other permitted purposes. Where consent is required, we will seek it in an appropriate manner. Where applicable, you may withdraw consent, subject to legal or contractual limitations and the consequences of doing so.

5. Astrology Information Is Voluntarily Provided

You are not generally required to provide personal information merely to browse GenuineAstro.Com. However, date, time, and place of birth may be necessary for a personalized astrology service. You should not provide information about another person unless you have a lawful basis or appropriate authority to provide it.

6. Cookies and Similar Technologies

GenuineAstro.Com may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the website, remember preferences, understand usage, improve performance, and support security. Some cookies may be placed or controlled by third-party providers. You may manage cookies through browser or device settings; disabling some cookies may affect functionality.

7. Analytics and Website Improvement

We may use analytics or similar services to understand aggregate website traffic, page performance, visitor behavior, and technical issues. Where third-party analytics tools are used, information may be processed according to the provider’s terms and privacy policy.

8. Third-Party Service Providers

We may use trusted third-party providers for website hosting, domain and technical infrastructure, payment processing, email, messaging, analytics, security, cloud storage, appointment scheduling, customer support, accounting, and other business operations. Such providers may process information on our behalf or independently where their own terms apply.

9. Payments

Payments may be processed through third-party payment gateways. GenuineAstro may receive payment confirmation and transaction details needed to provide the service, while payment credentials may be collected and processed directly by the payment provider. Review the provider’s privacy policy before completing a transaction.

10. WhatsApp, Email, Phone and Other Communications

If you contact us or request communication through email, telephone, WhatsApp, SMS, social-media messaging, or another platform, information in those communications may be retained as reasonably necessary to provide the requested service, maintain records, resolve disputes, protect our interests, or comply with law. Third-party platforms may independently process your information under their own policies.

11. Sharing and Disclosure of Information

We do not intend to sell your personal information as a commercial data product. We may disclose information where reasonably necessary:

• To service providers and contractors supporting our business.
• To payment processors, banks, or financial institutions for transaction processing.
• To professional advisers such as accountants, lawyers, or consultants where reasonably required.
• To law-enforcement agencies, courts, regulators, or government authorities when required or permitted by applicable law.
• To protect the rights, safety, property, systems, users, or business of GenuineAstro or others.
• In connection with a merger, acquisition, restructuring, sale of assets, or other business transaction, subject to applicable law.

12. International or Cross-Border Processing

Depending on the service providers we use, personal information may be processed or stored in India or other countries. Where cross-border processing occurs, we will seek to handle it in accordance with applicable law and requirements concerning transfer or access to personal data.

13. Data Security

We take reasonable technical, administrative, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction. However, no website, internet transmission, cloud service, electronic communication, or storage system can be guaranteed completely secure.

14. Data Retention

We retain personal information only for as long as reasonably necessary for providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal, tax, accounting, or regulatory obligations. Retention periods may vary by information type and purpose. Information may be securely deleted, anonymized, or otherwise disposed of when no longer reasonably required, subject to applicable law.

15. Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including requesting access to information, correction of inaccurate information, erasure/deletion where permitted, withdrawal of consent where applicable, and grievance redressal. Requests may be made using the contact details below. We may need to verify your identity and may be unable to fulfill a request where retention or processing is required or permitted by law.

16. Children’s Privacy

GenuineAstro.Com is not intended to knowingly collect personal information from children in violation of applicable law. If a parent or lawful guardian believes information relating to a child has been provided without appropriate authorization, they may contact us. Where applicable law requires parental consent or additional safeguards, we will follow those requirements to the extent applicable.

17. User Responsibility

You are responsible for ensuring that information you provide is accurate, lawful, and appropriate for the purpose supplied. Avoid sending unnecessary passwords, financial credentials, government identification numbers, medical records, or other highly sensitive information through ordinary contact forms or unsecured communications unless specifically requested through an appropriate secure process.

18. Data Breach and Security Incidents

If GenuineAstro becomes aware of a personal-data security incident that requires notification under applicable law, we will take steps required by the applicable legal and regulatory framework, which may include containment, investigation, remediation, and notification to relevant persons or authorities where legally required.

19. Links to Other Websites

GenuineAstro.Com may contain links to third-party websites, applications, social-media pages, payment services, or other resources. We are not responsible for their privacy practices, content, security, or policies. Review their privacy policies before providing information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services, technology, legal requirements, or business practices. The updated version will be posted on GenuineAstro.Com with a revised effective date. Continued use of the website after an update may be subject to the revised Privacy Policy to the extent permitted by applicable law.

21. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India, including privacy and data-protection requirements applicable to GenuineAstro and its processing activities. The Digital Personal Data Protection Act, 2023 is an important part of India’s data-protection framework. Applicable provisions and rules will be followed to the extent and from the dates they apply to GenuineAstro’s processing activities.

The Act and the Digital Personal Data Protection Rules, 2025 contain staggered commencement provisions. This policy is therefore drafted to operate with the requirements legally applicable at the relevant time.

22. No Absolute Security or Privacy Guarantee

While GenuineAstro takes reasonable measures to protect personal information, no privacy or security policy can guarantee absolute security, absolute confidentiality, or complete immunity from unauthorized access, cyber incidents, technical failures, third-party failures, or other events outside reasonable control. Nothing in this Privacy Policy is intended to exclude any responsibility that cannot lawfully be excluded.

23. Contact and Privacy Requests

For privacy questions, requests concerning personal information, or complaints regarding this Privacy Policy, please contact:

GenuineAstro.Com
Email: Astro.Jatin.Gandhi@Gmail.Com
Website: GenuineAstro.Com

24. Grievance Handling

GenuineAstro will make reasonable efforts to review and respond to privacy-related complaints and requests within the timeframes required by applicable law. Depending on the request, we may ask for additional information necessary to verify identity, understand the request, or investigate the issue.

25. Important Legal Note

This Privacy Policy is a general website privacy-policy draft prepared for GenuineAstro.Com and should be reviewed and customized based on the website’s actual technology stack, hosting provider, payment gateway, analytics tools, cookies, messaging services, business structure, and target users. It is not a substitute for advice from a qualified Indian lawyer or privacy professional.

Before publishing, confirm which third-party services the website actually uses—for example, Google Analytics, Google Tag Manager, Meta Pixel, WhatsApp, Razorpay, WooCommerce, email platforms, hosting/CDN providers, appointment systems, or cloud-storage services—and update this policy accordingly.