GenuineAstro.Com
Effective Date: 6 September 2020
1. General Policy
GenuineAstro.Com provides astrology consultations and related Services that may require advance scheduling, preparation, birth-chart analysis, research, report preparation, and allocation of a specific time slot.
Because consultation time and preparatory work may be reserved specifically for an individual client, payments are subject to the terms of this Refund & Cancellation Policy.
By booking or paying for a Service, you acknowledge that you have read and accepted this Policy together with the GenuineAstro Terms & Conditions and Disclaimer.
2. Payment in Advance
Unless expressly stated otherwise, consultation fees and other Service charges are payable in advance.
A booking is considered confirmed only after the required payment has been successfully received and the appointment has been confirmed by GenuineAstro.
Payment confirms your request for a Service and, where applicable, reserves a consultation slot.
3. Nature of Payment
The fee paid to GenuineAstro is for the provision of an astrology-related service, including the astrologer’s time, consultation, analysis, preparation, interpretation, communication, and/or report preparation.
Payment is not a payment for a guaranteed prediction, event, outcome, remedy, or result.
Dissatisfaction with an astrological prediction, interpretation, opinion, remedy, or expected future outcome does not by itself create a right to a refund.
4. Cancellation by the Client
If you wish to cancel an appointment, you should contact GenuineAstro as soon as reasonably possible.
Any refund or rescheduling will be considered according to the circumstances of the cancellation, the time remaining before the appointment, and whether preparatory work or the consultation has already commenced.
Where a consultation has been substantially prepared for or commenced, GenuineAstro may decline a refund to the maximum extent permitted by applicable law.
5. Rescheduling
Where reasonably possible, GenuineAstro may allow a client to reschedule an appointment instead of cancelling it.
Rescheduling is subject to availability and may be limited to one or more alternative dates/times determined by GenuineAstro.
Repeated requests to change appointments, last-minute requests, or requests made after substantial preparation may be refused.
Rescheduling is not an automatic right unless expressly confirmed by GenuineAstro.
6. No-Show Policy
If a client fails to attend or participate in a scheduled consultation without providing reasonable prior notice, the appointment may be treated as a “No-Show”.
A No-Show may result in the consultation fee being forfeited, because the reserved time was unavailable for other clients.
GenuineAstro may, at its discretion, offer a rescheduled appointment, but no such rescheduling is guaranteed.
7. Late Arrival
Clients are expected to be available at the scheduled consultation time.
If a client arrives late or joins late, the consultation may still end at the originally scheduled time so that subsequent appointments are not affected.
A late arrival does not automatically entitle the client to an extension, rescheduling, or refund.
Where a significant delay prevents the consultation from reasonably taking place, GenuineAstro may treat the appointment as a cancellation or No-Show, subject to the circumstances.
8. Consultation Already Started or Completed
Once a consultation has started, the fee is generally non-refundable.
Once a consultation, report, analysis, or other paid Service has been substantially completed or delivered, no refund will ordinarily be provided merely because the client disagrees with the interpretation, prediction, advice, remedy, or conclusions.
This does not limit any mandatory consumer or other legal rights that cannot lawfully be excluded.
9. Dissatisfaction With Predictions or Results
Astrological predictions and interpretations are not guaranteed.
A client is not entitled to a refund merely because:
- A predicted event did not occur;
• An event occurred differently than expected;
• The timing of an event differed;
• The client disagrees with an interpretation;
• The client expected a different answer;
• A remedy did not produce the expected result;
• The client did not receive the desired outcome; or
• The client’s circumstances subsequently changed.
The fee is for the consultation or Service provided, not for a guaranteed future result.
10. Remedies and Upay
Fees paid for consultation or astrological guidance are not refundable solely because a recommended remedy or Upay did not produce the expected result.
GenuineAstro does not guarantee that any remedy will produce a particular outcome.
Users perform any remedy voluntarily and at their own discretion.
11. Cancellation by GenuineAstro
GenuineAstro reserves the right to cancel or reschedule a consultation where reasonably necessary, including because of illness, emergency, technical problems, scheduling difficulties, operational reasons, or circumstances beyond reasonable control.
If GenuineAstro cancels a prepaid consultation and cannot reasonably provide a replacement appointment, GenuineAstro may offer the client an alternative appointment or refund the applicable unused consultation fee, as appropriate.
This provision does not create a guarantee that refunds will be available in every circumstance.
12. Technical Problems
Where a consultation cannot proceed because of a technical problem, the parties should first attempt to resolve the issue or reschedule the consultation.
Examples include internet failure, telephone failure, video-call problems, platform outages, power failure, or communication-service interruption.
Where the problem is attributable to the client’s device, internet connection, telephone service, or other client-side issue, the client may not automatically be entitled to a refund.
GenuineAstro will make reasonable efforts to provide an alternative arrangement where practical.
13. Duplicate or Incorrect Payments
If a client accidentally makes a duplicate payment for the same Service, the client should contact GenuineAstro promptly with appropriate transaction details.
After verification, a genuine duplicate payment may be refunded or adjusted against another Service, subject to applicable payment-processing requirements.
A payment made for a different Service or a payment made because of the client’s own misunderstanding is not automatically considered a duplicate payment.
14. Fraudulent or Unauthorized Transactions
If a payment appears fraudulent, unauthorized, suspicious, or inconsistent with the booking information, GenuineAstro may delay, suspend, or cancel the Service while the payment is investigated.
Any refund, reversal, or adjustment will be handled after reasonable verification and in accordance with applicable law and payment-provider procedures.
15. Chargebacks and Payment Disputes
Clients are encouraged to contact GenuineAstro first to resolve genuine payment or Service concerns.
Where a client initiates a chargeback, payment dispute, or reversal without first giving GenuineAstro a reasonable opportunity to address the issue, GenuineAstro may provide relevant booking, payment, communication, and Service records to the applicable payment provider or financial institution, subject to applicable law.
Nothing in this section prevents a client from exercising a mandatory legal right.
16. Refund Processing
Where a refund is approved, it will ordinarily be processed through the original payment method or another appropriate method, subject to payment-provider procedures.
The time taken for the refunded amount to appear in the client’s account may depend on the bank, card issuer, payment gateway, or other financial institution.
GenuineAstro is not responsible for delays caused solely by a payment processor or financial institution.
17. Non-Refundable Circumstances
To the maximum extent permitted by applicable law, refunds may generally be declined where:
- The consultation has already started;
• The consultation or Service has been substantially completed;
• A report or other paid deliverable has been prepared or delivered;
• The client fails to attend without reasonable notice;
• The client arrives too late for the consultation to reasonably take place;
• The client simply dislikes or disagrees with the prediction or interpretation;
• A predicted event does not occur;
• A remedy or Upay does not produce the desired result;
• The client changes their mind after the Service has commenced;
• The client provides incorrect or incomplete information affecting the analysis;
• The client violates the Terms & Conditions or behaves abusively;
• The request is made after substantial preparatory work has been performed; or
• The client seeks a refund solely because the expected personal, financial, relationship, career, or other outcome was not achieved.
18. Exceptional Circumstances
GenuineAstro may consider exceptional circumstances on a case-by-case basis.
Examples may include serious emergencies or circumstances that genuinely prevent the client from attending a scheduled appointment.
Any discretionary accommodation does not establish a permanent entitlement or change this Policy for future bookings.
19. How to Request a Refund or Cancellation
Refund or cancellation requests should be sent to:
Email: Astro.Jatin.Gandhi@Gmail.Com
The request should include, where available:
- Client name;
• Booking/appointment details;
• Date of payment;
• Amount paid;
• Payment transaction/reference number;
• Reason for the request; and
• Any relevant supporting information.
GenuineAstro may request additional information reasonably necessary to verify the transaction and request.
20. No Guaranteed Refund
Submission of a refund request does not mean that a refund will automatically be approved.
Each request will be considered under this Policy, the applicable Terms & Conditions, the nature and status of the Service, and applicable law.
21. Limitation of Liability
To the maximum extent permitted by applicable law, GenuineAstro shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive losses arising from cancellation, rescheduling, delay, non-availability, or use of a Service.
Nothing in this Policy excludes or limits liability or rights that cannot lawfully be excluded or limited.
22. Changes to This Policy
GenuineAstro may modify, update, or replace this Refund & Cancellation Policy from time to time.
The updated version will become effective when published on GenuineAstro.Com unless otherwise stated.
The Policy applicable to a transaction will be interpreted subject to applicable law and the version published at the relevant time.
23. Applicable Law
This Policy shall be governed by the applicable laws of India.
Any dispute relating to refunds, cancellations, payments, or Services shall be handled subject to applicable law and the jurisdiction of courts having lawful jurisdiction over the relevant matter.
Nothing in this Policy is intended to unlawfully restrict any mandatory legal right or remedy available to a client.
24. Contact Information
GenuineAstro.Com
Email: Astro.Jatin.Gandhi@Gmail.Com
IMPORTANT NOTICE
Please read this Refund & Cancellation Policy before making a payment. By booking a consultation or purchasing a Service from GenuineAstro, you acknowledge that astrology does not guarantee a particular result and that the Service fee is for the consultation, analysis, preparation, and related service—not for a guaranteed outcome.